Shipping policy

Thank you for shopping with Rexven Print Factory, operated by Rexven LLC. This Shipping Policy explains how orders are processed, produced, shipped, and delivered.

ORDER PROCESSING & PRODUCTION

Many Rexven Print Factory products are custom-made, personalized, or printed specifically for each order.

Because of this, orders may require production time before they are ready to ship.

Production times may vary depending on the product, quantity, customization requirements, order volume, and production location.

Any production or delivery estimates displayed on our website are estimates unless expressly stated otherwise.

Please note that:

Production time is the time required to prepare and manufacture your order.

Shipping/transit time begins after production is complete and the order has been transferred to the shipping carrier.

Production time and shipping time are therefore separate.

SHIPPING LOCATIONS

Rexven Print Factory works with production and fulfillment operations located in the United States and Europe.

Depending on the product, inventory availability, delivery destination, production capacity, and other operational factors, your order may be produced and shipped from different fulfillment locations.

If your order contains multiple products, items may be produced at different facilities and may therefore arrive in separate packages or on different dates.

You will not necessarily receive all items from an order in the same shipment.

SHIPPING DESTINATIONS

We primarily serve customers in the United States and Europe.

Available shipping destinations and shipping methods may vary depending on the product and delivery address.

If shipping is available to your destination, the available options will generally be displayed during checkout.

SHIPPING COSTS

Shipping costs are calculated based on factors that may include:

  • delivery destination;
  • product type;
  • package size and weight;
  • number of products;
  • fulfillment location; and
  • selected shipping method.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Promotional or free shipping offers may be subject to separate conditions.

ESTIMATED DELIVERY TIMES

Estimated delivery dates or transit times may be displayed during checkout or provided after an order has been placed.

These dates are estimates and are not guaranteed delivery dates, unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, customs processing, transportation disruptions, high seasonal demand, or other unforeseen events.

ORDER TRACKING

When tracking information is available, customers will generally receive a shipping confirmation email containing the applicable tracking information after the order has been shipped.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

In some cases, tracking information may not immediately show movement even though the package has already been transferred to the carrier.

MULTIPLE PACKAGES

Orders containing multiple products may be fulfilled by different production facilities.

As a result, your order may:

  • arrive in multiple packages;
  • have multiple tracking numbers; or
  • arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you discover an error, contact us as soon as possible at printfactory@rexven.com.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed after an order has entered production or fulfillment.

We are not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete customer-provided address.

LOST, DAMAGED OR MISSING PACKAGES

If your tracking information indicates that your package has been lost, or if your order arrives damaged, please contact us at:

printfactory@rexven.com

Please include your order number and, when applicable, photographs of the damaged product and packaging.

We will review the situation and work with you and/or the shipping carrier to determine an appropriate resolution.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the applicable carrier.

If the package still cannot be located, please contact us.

INTERNATIONAL ORDERS, CUSTOMS & DUTIES

Orders shipped internationally may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, such charges are not included in the product or shipping price and may be the responsibility of the recipient.

Customs processing may also result in additional delivery time.

Customers are responsible for complying with applicable import requirements in their destination country.

Nothing in this section limits rights available under applicable consumer law.

DELIVERY DELAYS

We work to have orders produced and shipped within the estimated timeframe.

However, delays may occur because of circumstances outside our reasonable control, including:

  • carrier disruptions;
  • severe weather;
  • customs processing;
  • holidays;
  • transportation disruptions;
  • incorrect shipping information;
  • high seasonal demand; or
  • other events beyond our reasonable control.

If you experience a significant delay, please contact us and we will assist with available tracking and shipment information.

CUSTOM & PERSONALIZED ORDERS

Because customized products are manufactured according to customer specifications, production may begin shortly after an order is placed.

Customers may request cancellation within 2 hours of placing an order.

After this period, production may have started and cancellation cannot be guaranteed.

For information regarding returns, damaged products, incorrect products, or refunds, please review our Return & Refund Policy.

CONTACT US

For questions regarding production, shipping, tracking, or delivery, please contact:

Rexven Print Factory
Operated by Rexven LLC
8 The Green, #22665