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Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at printfactory@rexven.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please do not send returns to any address without receiving return instructions from us first.

You can always contact us with any return questions at printfactory@rexven.com.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.

If there is an issue with your order, please contact us at printfactory@rexven.com with your order number and photos of the product and packaging when applicable. We will review the issue and work with you to make it right.

Custom & Personalized Products

Because many of our products are made specifically for each customer, custom-made, personalized, or made-to-order products cannot normally be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided design or personalization details.

However, if a personalized or custom product arrives damaged, defective, or different from the approved order specifications, please contact us and we will review the issue.

Please carefully review all personalization details, spelling, sizes, colors, designs, and other specifications before placing your order.

Exchanges

If your item is eligible for a return and you would like a different product, the fastest option is to return the original item. Once the return is accepted, you can place a separate order for the new item.

Custom and personalized products are subject to the conditions described above.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days where applicable under EU consumer law.

Items must be returned in the same condition in which they were received — unworn, unused, with tags, and in their original packaging — along with proof of purchase.

Certain made-to-order or clearly personalized products may be exempt from the EU right of withdrawal where permitted by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at printfactory@rexven.com.